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Every Call. Every Insight. Zero Blind Spots.

Leucadia is an AI-powered quality assurance platform that reviews 100% of customer conversations, across languages, to improve compliance oversight, speed up feedback, and raise performance consistency.

Built for compliance-driven teams where auditability and accuracy matter.

Book a DemoSee How It Works

AI Quality Assurance Built for Enterprise Compliance and Scale

Leucadia changes how teams review conversations by combining configurable scorecards, transparent evidence, and automated workflows. The result is total visibility across operations with far less time spent on manual review.

100% Coverage

Review every interaction, not just a sample.

High-Consistency Scoring

Standardize evaluations and reduce reviewer variance.

Faster Time to Action

Surface issues and coaching opportunities quickly.

Everything You Need to Run QA at Scale

AI Transcription

Accurate, searchable transcripts that power review, scoring, and reporting.

Automated QA Scoring

Score conversations in seconds against your criteria and policies.

Complaint Detection and Tracking

Identify potential complaints and track follow-up through resolution.

Review Queues and Priority Findings

Automatically route high-risk conversations for timely action.

Linked Evidence

Every finding links directly to the relevant transcript segment and audio moment.

Coaching and Performance Insights

Turn QA outputs into targeted coaching and measurable improvement.

How Leucadia Works

1

Upload and Process

Conversations are ingested and tracked end-to-end.

2

Transcribe

Calls convert into timestamped, speaker-attributed text.

3

Analyze

Automated evaluations score performance and detect risk signals.

4

Act

Findings flow into queues for review, coaching, correction, and reporting.

Built for the Entire Organization

Compliance Leaders

Prove oversight with clear evidence, audit-ready reporting, and visibility into follow-through.

QA Teams

Reduce repetitive review work and focus on calibration, trends, and quality improvements.

Contact Center Managers

Coach faster with prioritized findings and performance visibility across teams.

Executives

Reduce risk exposure and scale quality programs without scaling headcount linearly.

Enterprise Security and Accountability

Leucadia is designed for sensitive customer interactions. Data protection, access controls, and auditability are built into the platform so teams can operate with confidence.

  • Encryption in transit and at rest
  • Role-based access controls
  • Audit logging for key actions and changes
  • Secure retention and export options for reporting and oversight

Ready to eliminate QA blind spots?

See how Leucadia turns conversations into clear, actionable insight for compliance and performance.

Book a DemoContact Sales