The AI QA Platform for Compliance-Driven Teams
Leucadia automates conversation review across 100% of interactions. It combines transcription, scoring, complaint detection, evidence linking, and coaching workflows so teams can find issues faster, document actions, and improve performance consistently.
Automate QA at Scale
AI-driven precision for every interaction.
Leucadia automates quality assurance across all conversations, removing manual bottlenecks while keeping evaluation criteria consistent.
- Reviews completed in seconds, not minutes
- Standardized scoring aligned to your policies
- Priority routing for high-risk items
- Clear visibility for review and follow-through
AI Transcription
Every word, captured and searchable.
Accurate, timestamped transcripts create a structured record that supports scoring, investigations, and reporting across languages and teams.
- Searchable text with timestamps and speakers
- Designed for multilingual environments
- Enables downstream scoring, analytics, and reporting
Complaint Detection and Resolution
Never miss a complaint again.
Leucadia detects complaint signals and helps teams track follow-up through resolution so consumer issues are visible and managed consistently.
- Automated detection of complaint triggers
- Centralized tracking through resolution
- Documentation that supports oversight and audits
Review Queues and Priority Findings
Close the loop on every issue.
Findings are organized into queues so the right people see the right items at the right time, with clear status and ownership.
- Prioritization by risk level or category
- Action tracking and escalation support
- Real-time visibility into resolution status
Linked Evidence
Transparent proof behind every score.
Every finding links to the exact transcript segment and audio moment, giving reviewers fast context and reducing disputes about what occurred.
- Direct access to transcript excerpts and audio playback
- Faster investigations and coaching
- Stronger documentation for audits and client reviews
Customizable Scorecards and Evaluations
Your QA, your rules.
Create scorecards aligned to internal standards, client requirements, or regulatory needs, including weights and auto-fail logic where appropriate.
- Configurable criteria and scoring formats
- Weighted attributes and rule-based outcomes
- Support for consistent calibration across reviewers
Coaching and Agent Performance
Turn insight into action for every agent.
Use QA outputs to deliver targeted feedback and track improvement over time with role-based visibility and explainable scoring context.
- Faster QA-to-coaching feedback loops
- Identify skill gaps and coaching themes
- Transparent scoring to build trust and adoption
Analytics and Operational Insights
Transform data into decisions.
Aggregate results across conversations to spot trends, recurring risks, and performance drivers at team and program levels.
- Trend and pattern analysis across interactions
- Dashboards for program visibility
- Root-cause insights to guide improvement initiatives
A Seamless Workflow From Ingestion to Action
Upload and Process
Conversations are ingested securely and tracked end-to-end for integrity and auditability.
Transcribe
Audio converts into timestamped, speaker-attributed text that is searchable and exportable.
Multi-Perspective Analysis
Specialized evaluation passes review conversations for compliance, verification, payment language, and interaction quality.
Results and Recommendations
Leucadia produces:
- An overall score and structured findings
- Severity tagging for prioritization
- Direct evidence links to transcript and audio
- Actionable queues for review, coaching, and follow-up
- Audit-ready records of outcomes and actions
Designed for Sensitive Conversations
Leucadia is built with security, access control, and auditability as core requirements. The platform supports enterprise expectations for data protection and operational accountability.
- Encryption in transit and at rest
- Role-based permissions and least-privilege access
- Audit logging of key actions, changes, and outcomes
- Controlled exports for reporting and oversight
See the platform in action
Book a demo to review workflows, scorecards, evidence linking, and reporting in a real use case.